Refund policy

Cancellation & Refund Policy

Last Updated: August 31, 2026

At Quivora, we want you to have a positive shopping experience. This policy explains our cancellation, return, replacement, and refund process.

1. Order Cancellation

You may request cancellation of your order by contacting us as soon as possible after placing the order.

Cancellation requests can generally be accepted only before the order has been processed or dispatched.

Once an order has been processed or dispatched, cancellation may no longer be possible.

To request a cancellation, please contact us at [namankumarpaswan47@gmail.com] and provide your order number.

2. Refunds for Cancelled Orders

If your cancellation request is accepted before processing or dispatch, the eligible amount will be refunded to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or bank.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs/videos of the product and packaging

After reviewing the request, we may offer a replacement, refund, or another appropriate resolution, depending on the circumstances.

4. Products Not Eligible for Refund or Replacement

A refund or replacement may not be available where the issue is caused by:

  • Normal wear and tear

  • Misuse or improper handling of the product

  • Damage caused after delivery by the customer

  • Failure to follow the product's instructions

  • Incorrect or incomplete delivery information provided by the customer

5. Refund Processing

Once a refund is approved, it will normally be initiated to the original payment method used for the order.

The time taken for the amount to be credited to your account depends on the relevant payment provider or bank.

6. Delivery Delays

Delivery dates are estimates and may be affected by courier delays, weather, public holidays, remote-location delivery, or other circumstances outside our control.

A delivery delay does not automatically qualify an order for a refund if the order is still in transit.

If your order is confirmed as lost or undeliverable, please contact us so we can review the situation and determine an appropriate resolution.

7. How to Request a Refund or Replacement

Please contact us at [namankumarpaswan47@gmail.com] with:

Subject: Refund/Replacement Request – Order #[Order Number]

Include your order number, the reason for your request, and any relevant photographs/videos.

We will review your request and respond as soon as reasonably possible.

8. Contact Us

For questions regarding cancellations, refunds, or replacements, please contact:

Business Name: Quivora
Email: namankumarpaswan47@gmail.com

We reserve the right to review each request based on the circumstances of the order and the applicable consumer laws and regulations in India.