Terms of service

Last updated: August 24, 2026

Welcome to Quivora. These Terms of Service (“Terms”) govern your access to and use of the Quivora website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. Account Terms

You may be required to provide certain information to place an order or use certain features of our website.

You agree that the information you provide should be accurate, complete, and up to date.

You are responsible for keeping any account credentials or login information secure and for activities carried out through your account.

Quivora reserves the right to suspend or terminate an account where there is reasonable evidence of misuse, fraud, unauthorized activity, or violation of these Terms or applicable law.

You must not use another person's account or provide false information while using our website.

2. Pricing and Payment

All product prices displayed on our website are shown in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice. However, a price change will not affect an order that has already been accepted and confirmed, except where required by law or in cases of an obvious pricing error.

Applicable taxes, shipping charges, or other charges will be displayed during the checkout process where applicable.

We accept payment methods made available through our website, which may include:

  • Credit cards
  • Debit cards
  • UPI
  • Net banking
  • Wallets
  • Other payment methods offered at checkout

Payments may be processed through third-party payment service providers.

Quivora does not intentionally store complete payment-card information on its own servers.

If a payment fails, is reversed, or is not successfully received, we may cancel or hold the relevant order until payment is successfully completed.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, availability, and other information displayed on our website are accurate.

However, minor variations may occur due to:

  • Screen and device settings
  • Lighting and photography
  • Manufacturing variations
  • Packaging changes
  • Product updates by suppliers or manufacturers

We do not guarantee that every product image or description will appear exactly the same on every device.

If a product contains an important specification or feature, customers should review the product information carefully before placing an order.

4. Order Placement and Acceptance

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an email, SMS, or other notification acknowledging receipt of your order.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, reject, limit, or cancel an order for reasonable reasons, including:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraud or unauthorized activity
  • Payment problems
  • Incorrect or incomplete customer information
  • Shipping restrictions
  • Technical errors
  • Violation of these Terms
  • Other circumstances permitted under applicable law

If we cancel an order after payment has been received, we will process the applicable refund using the available payment method or as otherwise permitted by applicable law.

5. Shipping and Delivery

We aim to process and ship orders within the estimated timeframe displayed on the website or communicated to you.

Delivery times may vary depending on:

  • Delivery location
  • Product availability
  • Supplier or fulfillment partner
  • Courier/logistics provider
  • Weather conditions
  • Public holidays
  • Natural events
  • Regulatory restrictions
  • Other circumstances beyond our reasonable control

Estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing an accurate delivery address and contact information.

If an order cannot be delivered because the customer provided an incorrect address, refused delivery, was unavailable after reasonable delivery attempts, or otherwise caused the delivery failure, additional shipping or re-delivery charges may apply where permitted by law.

For Cash on Delivery orders, we may use additional verification measures to confirm the order before dispatch.

6. Prohibited Uses

You may use our website only for lawful purposes.

You must not use our website to:

  • Violate any applicable law or regulation
  • Commit or facilitate fraud
  • Provide false or misleading information
  • Attempt to gain unauthorized access to our website or systems
  • Introduce viruses, malware, or other harmful code
  • Interfere with the operation or security of our website
  • Scrape, copy, or reproduce website content for unauthorized commercial purposes
  • Attempt to obtain another customer's personal information
  • Use automated systems to abuse or overload our website
  • Place fraudulent or unauthorized orders
  • Abuse promotional offers, discounts, or referral programs
  • Resell our products without appropriate authorization where authorization is required
  • Engage in any activity that could damage Quivora or its customers

We reserve the right to restrict or terminate access to our website where we reasonably believe that prohibited activity has occurred.

7. Third-Party Services and Links

Our website may use third-party services, including payment processors, shipping providers, analytics services, advertising platforms, suppliers, fulfillment partners, and other service providers.

We may also provide links to third-party websites.

We are not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services that we do not control.

Your use of third-party services may be subject to their own terms and policies.

8. Disclaimer

We make reasonable efforts to keep our website available and information accurate.

However, to the extent permitted by applicable law, we do not guarantee that:

  • The website will always be available or uninterrupted
  • The website will be completely error-free
  • All information will always be current
  • Products will always be available
  • The website will be free from technical issues or harmful elements

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded under applicable Indian law.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Quivora will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded.

Quivora's liability, where legally permitted to be limited, will be limited to the amount paid by the customer for the relevant product or order giving rise to the claim.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law, including applicable consumer-protection laws.

10. Force Majeure

Quivora will not be responsible for delays or failures caused by circumstances reasonably beyond our control, including:

  • Natural disasters
  • Floods
  • Fires
  • Severe weather
  • Government restrictions
  • Strikes
  • Internet or infrastructure failures
  • Transportation disruptions
  • Epidemics or pandemics
  • War or civil unrest
  • Supplier or logistics disruptions
  • Other events beyond our reasonable control

We will make reasonable efforts to minimize the effect of such events.

11. Changes to These Terms

We may update these Terms from time to time.

When changes are made, we will update the “Last updated” date at the top of this page.

Your continued use of our website after updated Terms are posted means that you acknowledge the updated Terms, to the extent permitted by applicable law.

12. Contact Information

If you have questions about these Terms, an order, or our services, please contact us:

Quivora

Website: www.quivorashop.com

Email: namankumarpaswan47@gmail.com

Phone: 9891010082